This in- nut shell the working of VCRM in pictorial form.

HIGHLITES

• Knowledge Management
• Multi-Channel Communications
• Intelligent Escalation
•Innovative Guided Help
• Integrated Solution
• Consistent Customer Experience
• Cost-Effective Service

Zeta Vcrm is an integrated, evolutionary approach to customer interaction management that leverages the power of existing resources while providing a clear path to a future in which the Web will play an increasing role.

Zeta Vcrm gives customers what they want: quick, accurate responses to their questions, while increasing the productivity of agents and giving supervisors the tools they need to maximize scarce resources.